GlobalEnglish Client Computer Associates Wins 2005 Brandon Hall Award
October 26, 2005 — GlobalEnglish Corporation, the leading online English learning and support service for business communication, is pleased to announce that its longtime client, Computer Associates, has won a Bronze 2005 Brandon Hall award in the Outstanding Case Study category for its deployment of the GlobalEnglish Corporate Learning ServiceTM.
Computer Associates uses the GlobalEnglish® service to provide English language training for its customer support team worldwide. "If our people can't communicate smoothly and clearly, they sound like novices, no matter how good their technical skills," said Lisa Nikolaides, Senior Program Manager of Employee Development with Computer Associates. "This is not acceptable to our clients. Clear communication is the only way to earn clients' confidence because we often don't have the advantage of being able to meet in person. For a large online commerce client, for example, every minute could be costing thousands and thousands of dollars. We don't have any time to waste because of language difficulties."
"Computer Associates has set an industry standard for excellent customer service," said Ron Hoge, President and CEO of GlobalEnglish Corporation. "The company is one of the most successful and productive global corporations in the world because it makes strategic investments in workforce development. Its emphasis on English language training helps ensure that everyone in the organization can communicate quickly and accurately with one another and with clients."
Computer Associates deploys the GlobalEnglish Corporate Learning Service worldwide. "We chose the GlobalEnglish Corporate Learning Service because it was an excellent fit for our business needs," said Nikolaides. "The comprehensive curriculum focuses on business interactions and offers training for all critical communication skills, including listening and pronunciation. It is a great tool for employees at all levels of proficiency because it allows more advanced students, like many in India, to learn appropriate tone and vocabulary for interactions with customers."
Brandon Hall announced the winners at an awards ceremony on Tuesday, October 18, during the 2005 Training Fall Conference and Expo in Long Beach, California. To receive a copy of the Computer Associates submission, contact GlobalEnglish at firstname.lastname@example.org.
About GlobalEnglish Corporation
GlobalEnglish is the leading provider of online assessment, learning and support for Business English communication for the world's top companies. The company offers a suite of scalable, on-demand products that help employees improve their ability to communicate effectively in English and enables companies to succeed in the global marketplace.
GlobalEnglish is proudly made up of a team of global consultants who partner with clients to assess their Business English needs, ensure successful implementation and provide ongoing local support to over 30 countries worldwide.
GlobalEnglish is the preferred choice of the world's largest companies, including BNP Paribas, Capgemini, Cisco, Deloitte, Deutsche Telekom, GSK, Hewlett-Packard, Hilton, John Deere, Procter & Gamble, Unisys and Wyeth.
For more information, please visit www.GlobalEnglish.com.