Job Openings

To apply, please send your resume to HR@globalenglish.com. Please include a brief cover letter expressing your interest and describing how you could make a difference at GlobalEnglish. Be sure to reference the job title in the subject line of your email.

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GlobalEnglish is an equal opportunity employer.

Account Management

There are currently no open positions.

Client Services:

There are currently no open positions.

Engineering and QA

Build Release Engineer*

Summary

The Build Release engineer will closely work with cross functional teams needed to support key technology initiatives. The ability to multitask across multiple concurrent projects is required. You will also have the opportunity to define custom internal applications using innovative solutions and Microsoft Technologies.

Responsibilities

Manage source code tree, build (environment, dependencies, tools, configuration, automation, etc.), manage releases process.
Develop, maintain and improve build/release automation scripts/apps
- Support tasks related to engineering's work
- Special tasks like code maintenance, setting up branch sites, and building a build server,
- Troubleshoot any problem with development, test, and production environments or any of the process that are running on them, etc.
- Configure and maintain web application environments.
- Set up, back up, restore, and troubleshoot other database related issues, using SQL commands or other database tools.

Qualifications

Formal build and release engineering experience or at least an understanding of build and release processes.
Experience with Windows server stack (IIS, MS SQL, .NET).
Experience administering and maintaining MSSQL database servers and understanding concepts of database maintenance tasks./li>
Strong analytical skills must be able to analyze and troubleshoot many different issues related to web application environments (OS+IIS+MSSQL).
Must be able to communicate clearly ideas and concepts that are technical in nature with many different kinds of audiences.
Must be detail oriented.
Must be able to grasp and learn new technology and technical concepts quickly.
Knowledge of JavaScript or any other scripting language.
Degree in a technical field. Computer science is a plus.
4 years experience and BS degree preferred

If you would like to apply for this position, please send your resume along with a cover letter, to HR@globalenglish.com, expressing your interest and describing how you could make a difference at GlobalEnglish.

Chief Architect*

Summary

The Chief Architect position is an exciting opportunity to play a lead role in the evolution of the GlobalEnglish products and services. Our next generation best-of-breed e-Learning, Online Knowledge, and Performance Support solutions are in the early planning stages. After learning our existing architecture, you will create the framework for the platform that will be a key enabler in our quest to grow the business. You will inspire and collaborate with teams of content and instructional designers, engineering teams, product managers, user experience designers and customers to determine requirements. On a continuous basis, you will be responsible for keeping our platform fully capable for delivering great user eLearning experiences and ensure that we stay current with changes in the market place.

Reporting to the Chief Operating Officer, the Chief Architect will have responsibility for the architecture of our complete Corporate Learning Service solutions. This includes the definition of all layers of our architecture from presentation to persistence and the required designs to breakup our services into integrated modules operating under specific performance requirements. Our systems include: traditional database systems, user access systems, content management systems, reporting systems, CRM, Content Delivery Networks (CDN), learning management systems and web applications all delivered as part of our SaaS English service.

The successful candidate is an effective leader and collaborator, with a track record of success in leading the architectural design of eLearning products that are web-delivered, include innovative Web 2.0 interactivity, and are delivered to enterprise customers on time and on budget.

Responsibilities

Develop an extensive expertise in all aspects of the current Corporate Learning Service and its sub-components
Set forth the guiding architecture, programmatic interfaces, components and modules that will comprise the next (and future) generations of our products; ensure that the architecture is secure in its origin and evolves to adequately protect against new threats
Research, design, and write software to specifications, either individually or leading a team of other developers
Work closely with product management, our content/courseware experts, data and systems staff and experience designers to plan ongoing feature and new product development as well as product maintenance
Enhance existing software by analyzing and identifying areas for optimization or refactoring
Generate technical documentation of the system architecture
Investigate new technologies and techniques and recommend/advocate the adoption/integration of these technologies by crisply communicating the problem or opportunity, articulating how the new technology could solve the problem (or tap the opportunity) and identifying the risks attendant with the technology
Mentor others throughout the company in industry best practices, procedures, and concepts
Influence technology decisions and align architecture with business strategy
Collaborate with engineering and IT/Ops on capacity planning efforts

Qualifications

6-10 years experience architecting SaaS-based solutions (highly configurable, multi-tenant efficiency and scalable) consumed by users inside enterprise customers
Demonstrated ability to architect global, multi-language, intuitive, accessible, high-performance, secure web- based systems delivered through Content Delivery Networks
Experience developing global applications and an understanding of internationalization and localization requirements
Experience designing and securing .Net backend architectures in hybrid complex environments
Experience with complex solutions that use the Adobe Flex framework and Adobe Flash Media Server is highly desirable
Ability to envision and design complex learning systems supporting large numbers of users, including pedagogy models, user performance tracking systems, and customized learning path algorithms is highly desirable
Experience working with diverse tools, ranging from Visual Studio and FxCop to Shunra and SQL Profiler
Experience with capturing and documenting all technical requirements
Specific experience in the following technologies are a must:
Logical design of n-tier architectures
Database design, partition and optimization
Using XML and XSLT to model and transform data
Asynchronous, message oriented architectures
Solid knowledge of REST, XHTML, CSS and JavaScript
Must be able to identify and accurately gauge risks inherent to particular technology solutions
Ability to break down technical projects into discrete tasks to assist in the creation of a project plan
People Skills
Able to work with a heterogeneous team including user experience designers, business analysts, project managers, systems analysts, data analysts, content developers, software developers and instructional designers
Articulate and comfortable interacting with all levels of our internal organization and our customers organizations; excellent communication skills including written English, verbal presentation and visual representation.
Experience in facilitating meetings with project stakeholders to capture requirements
Experience working with international development teams and agile development are a plus

Business Skills:

Strong business acumen, with proven ability to balance technical decisions against business value and risk
Ability to lead appropriate build or buy decision process related to complex business/system requirements
Good time-management skills and ability to report on progress
Domain Knowledge desired
Experience working with, or integrating with, commercial Learning Management Systems (LMS) and/or e-Learning standards such as AICC/SCORM
Experience with eLearning solutions is strongly desired

Data Analyst*

Responsibilities

Perform data collection, analysis, and report generation for business units as needed.
Serve as primary Data Steward Analyst and assume leadership roles within the Data Provisioning initiative.
Train corporate and regional users on use and interpretation of analytical products used in day to day management.
Generate and optimize Cubes and Dimensions.
Design, develop, and implement Cubes and Dimension structures using MS Analysis Services
Develop ad-hoc reports for various business units and internal technology organization.
Troubleshoot performance issues and implement appropriate solutions
Use of freehand SQL and other related skills for problem solving (data related).
Use of MS Analysis Services and MS Reporting Services toolset for problem solving and resolution of reports, Cubes and Dimensions, and server related issues.
Knowledge and understanding of server functions, services and administration tools to ensure Analysis Service remain functional.
Create Data Ware House from the transaction tables, create ETLs for Data Ware House
Ability to work well under tight deadlines and as part of a team.
Attention to detail, end to end execution, cross functional communication, team work, initiative, problem solving and collaboration skills are a must.

Qualifications:

BS/BA degree or equivalent experience in reporting and analysis
5+ year(s) of Data Analysis experience
Experience with large data sets
Previous participation on an operational or technology project team
Written and verbal communication skills
Experience generating cubes and dimensions
Strong problem solving and decision-making skills
Proficient with MS Analysis Services, Reporting Services
Expert level knowledge of MS SQL Server
Proficient with SQL, TSQL, Stored Procedures
Effective analytical and verbal/written communication skills
Effective interpersonal skills

Sr. Program Manager*

Summary

The Senior Program Manager for E-Learning Solutions is an exciting opportunity to work with talented and creative people at a profitable, fast-growing e-Learning company that enjoys worldwide market leadership in Business English learning through its network of offices across 23 countries. The Senior Program Manager will creatively lead and coordinate all facets of our best-of-breed e-Learning, Online Knowledge, and Performance Support solutions from early-stage planning, to milestone reviews, user and instructional designs, go-to-market plans and software development.

Major responsibilities are project scoping and scheduling; team leadership & direction; and management of the full content production and software development lifecycle for individual courseware projects. This position is a key driver of our success and will be measured by increased learner engagement and performance improvement, high customer satisfaction and subscription renewal rates.

Responsibilities

Drive multi-disciplinary projects to successful conclusion. It takes many disciplines software developers, instructional designers, content production, editorial, product marketing, product management, customer support, IT/Operations, systems analysts and customer support professionals to successfully create and release new products and new functionality. The Senior Program Manager is the orchestra conductor for the full range of tasks and activities related to these products and feature launches.
Scope and estimate all required and desired effort to ensure project success. Build a schedule, and communicate and coordinate the schedule, task assignments, and all task dependencies to members of the project team. Keep the team on track. Identify, negotiate, and schedule mid-project scope changes.
Produce solutions internally through team management and support to achieve successful product deliverables.
Work with product management to understand solution requirements, priorities, business value, and market context, and to implement all needed features.
Work with systems analysts to understand and implement functional specifications.
Work with courseware designers, content producers, UI designers, graphic artists, editorial resources, translators, and A/V subcontractors to identify, create, and implement all solution content.
Work with courseware developers to author specific e-Learning courseware solutions such as simulations and online interactive tutorials.
Work with software engineering and QA/test to ensure timely, functional software that corresponds to business requirements, feature needs, and functional specifications.
Proactively work with sales leadership to increase sales success.
Provide regular reports on project progress, requirements, and status.
Optimize use of team resources and identify additional resources required for success as needed.
Proactively identify and propose improvements to the work environment and development process, with an emphasis on productivity, quality, execution, and team member growth.
Work with company leadership to build success for employees, clients, and the company.

Qualifications/Skills:

Excellent organization and management of highly complex and multi-faceted projects combining ESL subject-matter expertise, instructional design, e-Learning design, interface design, and software engineering.
An understanding of the benefit and importance of process and the equal need for flexibility within established processes to enhance creativity and innovation.
Professional and inspiring physical and virtual presence.
Strong verbal and written communication skills and service orientation in satisfying internal and external customers, including the ability to initiate communication as appropriate.
Ability to establish and maintain effective working relationships with peers, managers, and employees.
Ability to manage, nurture, support, and encourage creativity and innovation on the part of all project team members.
Ability to delegate and supervise a matrix-organized team organization wisely.
Adaptability in a fast-paced, high-tech environment with ability to mitigate risks in rapid decision-making processes.
Education and Work Experience

Required:

5+ years of work experience in e-Learning design and development, e-Learning project management, and/or content-centric B2B Web-based software project management.
3+ years of experience in e-Learning, English language instruction, and/or content-centric B2B Web-based software development for corporate customers.
Bachelors degree or higher.

Preferred:

Background in English language instruction.
Proven experience with Flash, Flex, Toolbook, or other leading courseware development tools.
Experience with Learning Management Systems (LMS) and/or Learning Content Management Systems (LCMS).
8+ years of work experience in e-Learning design and development for corporate customers, e-Learning project management for corporate customers, or content-centric B2B Web-based software project management for corporate customers.
Successful management of at least two $1M + projects.
5+ years of successful client engagement experience.
PMP certification.
Masters degree or in Instructional Technology or Instructional Design.
Familiarity or experience as a Scrum Master (Agile Software) a plus.

Sr. Test Engineer*

Summary

Candidates must have significant experience working with automation frameworks: in this position, you will have responsibility for the design and implementation of new automation frameworks, for both GUI and Unit test automation.

Job Responsibilities:

Reviewing and analyzing system/software requirements, technical design
Writing test plans and procedures
Designing and developing unit- and GUI-automation frameworks
Developing test tools
Defining and evangelizing best practices within the team
Testing patches and full releases
Root cause analysis of user-reported problems
Working closely with developers to isolate and resolve issues

Within our technical team, you will weave these pieces together and help prioritize and implement improvements to our products. You will have the opportunity to work with an excellent engineering team on a technologically rich web service with a very bright future.

Qualifications:

4+ years of professional software testing experience
2+ years of hands-on experience using and improving test automation systems
Significant experience testing products involving JavaScript, HTML, Flash, ActiveX, ASP, SQL and other common web technologies
BS/MS in Computer Science or related field
Strong test planning and documentation skills
Ability to analyze, isolate, describe, and prioritize defects in a complex software environment
Good understanding of database concepts, strong SQL query skills
Organized, analytical, and detail-oriented
Excellent communication skills
Strong commitment to customer care, quality, and process improvement
Experience leading teams, working with offshore resources, and/or testing multimedia technologies (voice recognition, text-to-speech, VoIP conferencing, etc) would be a valuable plus.

Systems Analyst*

Summary

The Systems Analyst will closely work with our internal customers and to define the functional requirements and solutions needed to support key technology initiatives. You will interact daily with Product Managers, Software Developers, QA engineers, UI developers and IT to ensure the smooth definition and implementation of business requirements. The ability to multitask across multiple concurrent projects is required. You will also have the opportunity to define custom internal applications using innovative solutions using Microsoft Technologies.

Requirements:

Strong systems analysis skills, strong written and verbal skills, strong OOAD design skills, black box functionality diagram skills
Experience with all phases of the SDLC.
Extensive knowledge of UML and the Rational Unified Process.
Knowledge of Microsoft technology stack and Web solutions
Experience with database design and standard SQL.
Deep knowledge of enterprise software application architecture
Knowledge of XML standards and related technologies
Understanding of Layered (ntier) architecture
Excellent oral and written communication skills, including oral and written English.
Strong command of Microsoft Office products
Ability to work well under tight deadlines and as part of a team.
Experience working with product managers to ensure functional requirements are aligned with business requirements
Experience working designers, developers and QA to ensure functional specification adherence
Attention to detail, end to end execution, cross functional communication, team work, initiative, problem solving and collaboration skills are a must.

Qualifications:

Bachelors (or equivalent) degree in Information Systems or related field (and/or equivalent experience)
3+ year(s) of Systems Analysis and strong understanding of SE&A practices
Effective analytical and verbal/written communication skills
Effective interpersonal skills

UI Software Engineer*

Summary

As an UI Software Engineer at GlobalEnglish, you will be responsible for applying JavaScript, CSS/HTML, ASP, AJAX and other Web 2.0 techniques to maintain and integrate an array of features for our site and also our in house tools. In this capacity, you will work closely with the engineering lead, product management, engineering and designers.

Job Responsibilities:

Develop and Maintain front-end code using JavaScript, CSS/HTML, ASP and Flash.
Collaborate with other engineers to create solutions using solid software designs.
Help create site wide standards and practices to be adopted for the sustaining engineering group.

Qualifications:

4+ years JavaScript/HTML/CSS ("AJAX") experience.
Expert HTML, JavaScript, and CSS Skills.
Experienced in designing modular, object-oriented JavaScript.
Comfortable with SQL queries and working with MS SQL database.
User Interface design knowledge a plus.
Experience with Flex a plus.
Accustomed follow web standards and document well.
Ability to come up with various innovative UI techniques through your expertise in client-side development to enhance the end-user experience.
Have an accurate eye for estimation and work with the team to meet deadlines.

Finance and Administration

There are currently no open positions.

Human Resources

There are currently no open positions.

Marketing

Senior Marketing Manager*

Responsibilities

Identify goals and objectives of assigned marcom activities and develop a plan to produce, execute, and measure effectiveness.
Design, implement and manage online and offline marketing programs.
Help establish and manage strategic relations that will drive growth.
Manage design, development, and production of marketing collateral.
Manage tracking and reporting of marketing programs and provide management reports and insights as needed.
Manage marketing communications, brand development and awareness.
Work cross functionally with product management and sales teams to execute business objectives.
Identify and manage key events globally and devise the most cost-effective promotion at them.
Develop and implement on-line and offline promotions to drive traffic and/or attendance at trade shows and events.
Manage sales leads from trade shows, inbound calls, Web site, publications and advertisements.
Manage public relations activities.
Manage and execute lead generation activities.
Manage Web site.
Prepare copy and layout for quarterly client newsletter.
Provide regular status reports and post-event reports and analysis on marketing programs.
Manage contracts and maintain strong working relationships with all outside vendors.
Assist Director of Marketing with other projects as needed.

Qualifications

Bachelor's degree in marketing or related field
5-10 years of general marketing experience with online marketing experience preferred
Well organized and able to manage multiple projects simultaneously in deadline-driven environment
Strong verbal and written communication skills
Effective interpersonal skills to work cooperatively and proactively within a global environment
Creative thinker
Practical knowledge of the full range of marketing tools and techniques with a focus in online marketing techniques

Product Development

Director of E-Learning Content & Courseware*

Summary:

The Director of E-Learning Content & Courseware position is an exciting opportunity to lead the content design and development of best-of-breed e-Learning, Online Knowledge, and Performance Support solutions. The Director will manage our team of e-Learning course designers, subject-matter experts, writers and editors, and content producers as they develop our English as a Second Language (ESL) and English-Based Business Communications solutions. This position will provide both internal and client-facing leadership in all facets of online interactive instruction for a profitable, fast-growing e-Learning company that enjoys worldwide market leadership in Business English learning through its network of offices across 23 countries.

The Director will strategically guide GlobalEnglish's ongoing development of ground-breaking online learning solutions for Business English skills and communications. The successful candidate is an effective Director of creative teams, with a track record of success in designing and developing e-Learning solutions ideally for English language instruction and/or cross-cultural business communications and has demonstrated a strong ability to deliver innovative products on time working with project teams of instructional designers, writers, artists, e-Learning developers, and software engineers.

Job Responsibilities:

Will be responsible for enhancing and increasing the full portfolio of learning experiences on GlobalEnglish's Corporate Learning Service, which is provided on a SaaS basis to Global 2000 corporations.
Deliver outstanding, high-quality learning content that maximizes the learning effectiveness and efficiency of the user experience
Recruit and retain a top-notch content/courseware team and provide, coaching, mentoring, and professional development opportunities for the team.
Innovate: keep GlobalEnglish's content and products fresh and ahead of the competition.
Collaborate with other teams for a smooth, efficient, collaborative development process.
Implement improvements in content/courseware development processes and techniques.

Qualifications:

Outstanding management skills leading e-Learning instructional designers, writers, editors, content producers, graphic artists and interface designers, and course authorers and developers.
Expertise in e-Learning design and delivery in a corporate environment, to the degree of being a thought leader both internally and externally.
An understanding of the benefit and importance of process and the equal need for flexibility within established processes to enhance creativity and innovation.
Professional and inspiring physical and virtual presence.
Service orientation in satisfying internal and external customers.
Ability to establish and maintain effective working relationships with peers, Directors, and employees.
Ability to manage, nurture, support, and encourage creativity and innovation on the part of all project team members.

Sr. Program Manager*

Summary

Responsibilities

Drive multi-disciplinary projects to successful conclusion. It takes many disciplines software developers, instructional designers, content production, editorial, product marketing, product management, customer support, IT/Operations, systems analysts and customer support professionals to successfully create and release new products and new functionality. The Senior Program Manager is the orchestra conductor for the full range of tasks and activities related to these products and feature launches.
Scope and estimate all required and desired effort to ensure project success. Build a schedule, and communicate and coordinate the schedule, task assignments, and all task dependencies to members of the project team. Keep the team on track. Identify, negotiate, and schedule mid-project scope changes.
Produce solutions internally through team management and support to achieve successful product deliverables.
Work with product management to understand solution requirements, priorities, business value, and market context, and to implement all needed features.
Work with systems analysts to understand and implement functional specifications.
Work with courseware designers, content producers, UI designers, graphic artists, editorial resources, translators, and A/V subcontractors to identify, create, and implement all solution content.
Work with courseware developers to author specific e-Learning courseware solutions such as simulations and online interactive tutorials.
Work with software engineering and QA/test to ensure timely, functional software that corresponds to business requirements, feature needs, and functional specifications.
Proactively work with sales leadership to increase sales success.
Provide regular reports on project progress, requirements, and status.
Optimize use of team resources and identify additional resources required for success as needed.
Proactively identify and propose improvements to the work environment and development process, with an emphasis on productivity, quality, execution, and team member growth.
Work with company leadership to build success for employees, clients, and the company.

Qualifications/Skills:

Excellent organization and management of highly complex and multi-faceted projects combining ESL subject-matter expertise, instructional design, e-Learning design, interface design, and software engineering.
An understanding of the benefit and importance of process and the equal need for flexibility within established processes to enhance creativity and innovation.
Professional and inspiring physical and virtual presence.
Strong verbal and written communication skills and service orientation in satisfying internal and external customers, including the ability to initiate communication as appropriate.
Ability to establish and maintain effective working relationships with peers, managers, and employees.
Ability to manage, nurture, support, and encourage creativity and innovation on the part of all project team members.
Ability to delegate and supervise a matrix-organized team organization wisely.
Adaptability in a fast-paced, high-tech environment with ability to mitigate risks in rapid decision-making processes.
Education and Work Experience

Required:

5+ years of work experience in e-Learning design and development, e-Learning project management, and/or content-centric B2B Web-based software project management.
3+ years of experience in e-Learning, English language instruction, and/or content-centric B2B Web-based software development for corporate customers.
Bachelors degree or higher.

Preferred:

Background in English language instruction.
Proven experience with Flash, Flex, Toolbook, or other leading courseware development tools.
Experience with Learning Management Systems (LMS) and/or Learning Content Management Systems (LCMS).
8+ years of work experience in e-Learning design and development for corporate customers, e-Learning project management for corporate customers, or content-centric B2B Web-based software project management for corporate customers.
Successful management of at least two $1M + projects.
5+ years of successful client engagement experience.
PMP certification.
Masters degree or in Instructional Technology or Instructional Design.
Familiarity or experience as a Scrum Master (Agile Software) a plus.

Director of User Experience Design*

Summary

The Director of User Experience Design position is an exciting opportunity to create the Global English Experience Model and apply this model to our next generation best-of-breed e-Learning, Online Knowledge, and Performance Support solutions. You will be building and inspiring a high-energy interdisciplinary team of visual designers, interaction designers and user researchers. You will be collaborating with content and instructional designers, engineering teams, product managers and customers to present the Experience Model, determine product requirements and manage the resulting design projects.

Reporting to the Chief Operating Officer, the Director will help create a product vision and roadmap for our ground-breaking online learning solutions for Business English skills and communications. The successful candidate is an effective Director of creative teams, with a track record of success in leading the design of products that are web-delivered, include innovative Web 2.0 interactivity and are delivered to enterprise customers on time and on budget.

Successful candidates must also demonstrate their ability to lead by example. This role is a hands-on position. Your design portfolio must demonstrate a broad depth of experience with emphasis on application and user-interface design, while leveraging rich clients in innovative ways. The ideal candidate must be able to demonstrate exceptional application design experience that combines sophisticated user experience with innovative technical solutions while inspiring a design team to do the same.

Job Responsabilities:

Set the design vision for GlobalEnglish along with the roadmap to achieve that vision.
Work with engineering teams, product managers, instructional designers, content developers, users and customers to translate product requirements and business problems into compelling, innovative product design solutions that, when converted into working products will deliver the most effective and efficient English business communications learning experience in the world while giving GlobalEnglish a consistent look and feel wherever and whenever people interact with GlobalEnglish properties.
Build, manage and maintain a world-class global design team to meet the needs of the GlobalEnglish.
Develop, codify, communicate and evangelize the GlobalEnglish Experience Model internally and externally
Create beautiful, compelling visual designs and interactive prototypes for use as user experience proof-of-concepts
Develop and maintain design mockups, usage scenarios, prototypes, specifications, and other design documents for engineering teams
Successfully manage relationships with any outside agencies ensuring delivery of consistent GlobalEnglish experiences across our web, product and internal portal properties
Develop expert-level knowledge of competitive and complementary products and bring new ideas to the team
Promote a collaborative, constructive work environment for idea exploration and creativity

Skills/Abilities:

Six or more years experience designing and creating applications and/or multimedia experiences
Extensive experience successfully managing a design team
Extensive experience with Adobe tools and technologies, especially Adobe Flash, but also including Flex, AIR, Flash Media Server, Premiere
Exceptional visual design portfolio showcasing broad range of styles
Proven ability to balance multiple projects while meeting tight deadlines
Experience designing learning environments and interactivity that engage users over extended periods of time and are effective in the acquisition of new skills or content, preferably language-related

Sales

There are currently no open positions.

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Job Openings

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Client Services:

Engineering and QA

Finance and Administration

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Product Development

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