Job Openings

To apply, please send your resume to HR@globalenglish.com. Please include a brief cover letter expressing your interest and describing how you could make a difference at GlobalEnglish. Be sure to reference the job title in the subject line of your email.

We're growing rapidly, so check back often!

GlobalEnglish is an equal opportunity employer.

Sales & Account Management

Account Manager – Brazil*

Summary

The account manager will be responsible for maintaining and improving existing customer relationships to foster customer satisfaction and create new business opportunities. Performance will be measured on meeting and exceeding annual performance metrics linked to client renewals and seat license growth and continually improving customer usage metrics.

Responsibilities

Maintain customer satisfaction through strong account management and consulting skills
Develop and maintain positive client relationships at all levels with existing corporate accounts
Work with client to create and execute domestic, regional and worldwide implementation plans
Develop integrated communication and marketing plans to help launch and promote the service within the client organization
Create and implement user motivation and retention plans
Provide guidance to and manage other account managers to ensure regional and/or global implementations are consistent with client’s desired approach
Provide proactive and reactive customer service to ensure the customer is receiving adequate support from the company
Identify and develop opportunities for expanding and deepen the client relationship
Coordinate across functions, including sales, engineering, marketing, and production, to ensure that corporate customers are supported and their needs are handled appropriately and in a timely manner

Qualifications

3+ years customer direct sales and or post sales management calling on fortune 1000 companies or same level of experience implementing training in large companies
Demonstrated ability to successfully interface with senior management and develop long term relationships with customers at both strategic and tactical level
Experience working with and cross-selling to clients remotely
Highly customer-focused attitude
Strong written and oral communication and influence skills
Ability to successfully manage multiple projects simultaneously
Ability to work effectively across cultures
Experience in Internet technology, online learning, and/or corporate education implementation a significant plus
International work and/or life experiences a plus
Strong English communication skills a requirement
Spanish language skills a plus

If you would like to apply for this position, please send your resume along with a cover letter, to HR@globalenglish.com, expressing your interest and describing how you could make a difference at GlobalEnglish.

Associate Account Manager – China*

Summary

The GlobalEnglish Associate Account Manager will play a critical role within the GlobalEnglish Account Management team, assisting his/her colleagues by providing GlobalEnglish’s corporate customers with delivery of world-class account management services. The Account Support Associate will work under the guidance of one or more Account Managers and shall focus on tasks and activities intended to keep customer satisfaction high.

Responsibilities

As guided by the Account Manager, maintain positive client relationships with existing and prospective corporate accounts.
Perform a wide variety of administrative support tasks relating to delivering and sustaining GlobalEnglish’s world class English language training service.
Work closely with colleagues in a fast-paced teamed environment, helping ensure implementation consistent with client's desired approach and timeline.
Provide proactive and reactive customer service to ensure the customer is receiving adequate support from the company.
Account Monitoring and Analysis. Responsible for a thorough knowledge of customer accounts and ability to run reports for analysis.
Communication with the customer’s administrators.
Conduct customer Administrator Training and User Orientation Sessions in person or virtually through via Macromedia Breeze.
Thorough knowledge of the customer account will also include the understanding of the contractual, invoicing and payment history and status for each account.

Qualifications

University Degree
Excellent oral and written English skills
2+ years of experience working within a sales driven environment
Ability to work well within a team
Ability to present well to an audience.
Highly customer-focused attitude.
Strong attention to detail with ability to manage multiple tasks.
Ability to successfully manage multiple projects simultaneously.
Ability to work effectively across cultures.
Experience in Internet technology, online learning, and/or corporate education implementation a significant plus.
Good working knowledge of using the Windows Operating System, the Internet, Microsoft Excel.

Sr. Account Manager – China*

Summary

The Senior Account Manager will be responsible for (1) direct sales to an assigned list of prospective multinational companies in China/APAC, and (2) improving existing customer relationships as a means to foster creating new business opportunities through customer satisfaction.

Responsibilities

Identify, target and develop key accounts, with responsibility for all phases of the sales process
Will work with high level executives to build strong client relationships
Will maintain customer satisfaction through strong account management and implementation skills
Will work with both a China-based and virtual account team where appropriate to serve customer needs
Deliver accurate sales forecasts
Support GlobalEnglish marketing and trade show activities
Support GlobalEnglish global account sales strategies and programs that will positively impact the company’s bookings and revenue
Provide customer feedback to product development
Will work through long sales cycles working with all levels of organizations, specifically, business units, HR and Procurement
Will work in an independent environment with minimal support
Work with clients to create and execute worldwide implementation plans
Develop integrated communication and marketing plans to help launch and promote the service within the client organization
Create and implement user motivation and retention plans
Provide proactive and reactive customer service to ensure the customer is receiving adequate support from the company
Identify and develop opportunities for expanding the client relationship

Qualifications

5 to 10 years experience in business-to-business consultative selling, preferably selling web-based training and development solutions
Demonstrated account/client/territory and project management skills
Proven business development experience with Global 1000 corporations
Excellent English communication skills (written, verbal, presentation, and negotiation)
Experience in Internet technology, online learning, and/or corporate education
Written and verbal fluency in Mandarin required
University degree or equivalent required, MBA a plus

Strategic Account Manager – Russia/CIS*

Responsibilities

Will work with high level executives to build strong client relationships
Will maintain customer satisfaction through strong account management and implementation skills
Will work with global account teams where appropriate to serve customer needs
Identify, target and develop key accounts, with responsibility for all phases of the sales process
Support GlobalEnglish marketing and trade show activities
Support GlobalEnglish global account sales strategies and programs that will positively impact the company’s bookings and revenue
Provide customer feedback to product development
Will work with all levels of client organizations, specifically, business units, HR and Procurement
Will work in an independent environment with minimal support
Work with clients to create and execute worldwide implementation plans
Develop integrated communication and marketing plans to help launch and promote the service within the client organization
Create and implement user motivation and retention plans
Provide proactive and reactive customer service to ensure the customer is receiving adequate support from the company
Identify and develop opportunities for expanding the client relationship

Qualifications

5 to 10 years experience in business-to-business consultative selling and/or account management, preferably selling web-based training and development solutions
Demonstrated account/client/territory and project management skills
Proven business development experience with Global 1000 corporations
Strong understanding of the Russian market
Excellent English communication skills (written, verbal, presentation, and negotiation)
Experience in Internet technology, online learning, and/or corporate education
Written and verbal fluency in Russian required
University degree or equivalent required, MBA a plus

Client Services

There are currently no open positions.

Engineering & QA

Build Release Engineer*

Summary

The Build Release engineer will closely work with cross functional teams needed to support key technology initiatives. The ability to multitask across multiple concurrent projects is required. You will also have the opportunity to define custom internal applications using innovative solutions and Microsoft Technologies.

Responsibilities

Manage source code tree, build (environment, dependencies, tools, configuration, automation, etc.), manage releases process.
Develop, maintain and improve build/release automation scripts/apps
- Support tasks related to engineering's work
- Special tasks like code maintenance, setting up branch sites, and building a build server,
- Troubleshoot any problem with development, test, and production environments or any of the process that are running on them, etc.
- Configure and maintain web application environments.
- Set up, back up, restore, and troubleshoot other database related issues, using SQL commands or other database tools.

Qualifications

Formal build and release engineering experience or at least an understanding of build and release processes.
Experience with Windows server stack (IIS, MS SQL, .NET).
Experience administering and maintaining MSSQL database servers and understanding concepts of database maintenance tasks./li>
Strong analytical skills must be able to analyze and troubleshoot many different issues related to web application environments (OS+IIS+MSSQL).
Must be able to communicate clearly ideas and concepts that are technical in nature with many different kinds of audiences.
Must be detail oriented.
Must be able to grasp and learn new technology and technical concepts quickly.
Knowledge of JavaScript or any other scripting language.
Degree in a technical field. Computer science is a plus.
4 years experience and BS degree preferred

Data Analyst*

Responsibilities

Perform data collection, analysis, and report generation for business units as needed.
Serve as primary Data Steward Analyst and assume leadership roles within the Data Provisioning initiative.
Train corporate and regional users on use and interpretation of analytical products used in day to day management.
Generate and optimize Cubes and Dimensions.
Design, develop, and implement Cubes and Dimension structures using MS Analysis Services
Develop ad-hoc reports for various business units and internal technology organization.
Troubleshoot performance issues and implement appropriate solutions
Use of freehand SQL and other related skills for problem solving (data related).
Use of MS Analysis Services and MS Reporting Services toolset for problem solving and resolution of reports, Cubes and Dimensions, and server related issues.
Knowledge and understanding of server functions, services and administration tools to ensure Analysis Service remain functional.
Create Data Ware House from the transaction tables, create ETLs for Data Ware House
Ability to work well under tight deadlines and as part of a team.
Attention to detail, end to end execution, cross functional communication, team work, initiative, problem solving and collaboration skills are a must.

Qualifications:

BS/BA degree or equivalent experience in reporting and analysis
5+ year(s) of Data Analysis experience
Experience with large data sets
Previous participation on an operational or technology project team
Written and verbal communication skills
Experience generating cubes and dimensions
Strong problem solving and decision-making skills
Proficient with MS Analysis Services, Reporting Services
Expert level knowledge of MS SQL Server
Proficient with SQL, TSQL, Stored Procedures
Effective analytical and verbal/written communication skills
Effective interpersonal skills

Systems Analyst*

Summary

The Systems Analyst will closely work with our internal customers and to define the functional requirements and solutions needed to support key technology initiatives. You will interact daily with Product Managers, Software Developers, QA engineers, UI developers and IT to ensure the smooth definition and implementation of business requirements. The ability to multitask across multiple concurrent projects is required. You will also have the opportunity to define custom internal applications using innovative solutions using Microsoft Technologies.

Requirements:

Strong systems analysis skills, strong written and verbal skills, strong OOAD design skills, black box functionality diagram skills
Experience with all phases of the SDLC.
Extensive knowledge of UML and the Rational Unified Process.
Knowledge of Microsoft technology stack and Web solutions
Experience with database design and standard SQL.
Deep knowledge of enterprise software application architecture
Knowledge of XML standards and related technologies
Understanding of Layered (ntier) architecture
Excellent oral and written communication skills, including oral and written English.
Strong command of Microsoft Office products
Ability to work well under tight deadlines and as part of a team.
Experience working with product managers to ensure functional requirements are aligned with business requirements
Experience working designers, developers and QA to ensure functional specification adherence
Attention to detail, end to end execution, cross functional communication, team work, initiative, problem solving and collaboration skills are a must.

Qualifications:

Bachelors (or equivalent) degree in Information Systems or related field (and/or equivalent experience)
3+ year(s) of Systems Analysis and strong understanding of SE&A practices
Effective analytical and verbal/written communication skills
Effective interpersonal skills

Finance & Accounting

Staff Accountant (International & Commissions)*

Summary

The Staff Accountant performs various accounting activities and assists with the monthly close process.

International Accounting & Liaison:

For approximately seven of our ten foreign entities, act as the primary contact for all foreign subsidiary bookkeeping, external audit and legal firms. Keep Controller informed of unusual or non-recurring activities.

Foreign Subsidiary Files:

Maintain corporate foreign subsidiary files, including:
- Articles of incorporation and intercompany agreements
- Contracts (leases, engagement letters, etc.)
- Statutory accounts, tax returns and board minutes
- Employee agreements
- Other financial information

Financial Information:

Establish, communicate and enforce clear and consistent information requirements from bookkeeping firms, including:
- Payment request lists (currently China only).
- Documentation for funding requests/cash needs.
- Monthly checkbooks.
- Monthly or quarterly bank statements and reconciliations.
- Monthly or quarterly trial balances.
Review financial information:
- Make inquiries as necessary. Identify and investigate significant or unusual variances.
- Reconcile cash monthly and accounts receivable, intercompany balances and other significant accounts monthly, or at least quarterly.
- Prepare journal entries.
Communicate with bookkeeping firms. Ensure errors are not repeated.
Upload financial information into general ledger on a timely basis. Ensure entries are not entered more than once (by accounting firm and GE corporate).
Reconcile international bank accounts on a monthly basis.
Track differences between foreign subsidiary trial balances in consolidated GE and local financial statements.

Monitor Costs and Profitability:

Calculate profitability of foreign subsidiaries by country or region and by foreign employee.
Identify areas for cost containment.
Review and approve invoices from bookkeeping firms. Track accounting fees and ensure competitive.

Payroll:

Ensure information is provided timely for the payroll of international employees.
Ensure social charges and other deductions appear reasonable.

Statutory Accounts and Income Taxes:

Ensure statutory financial statements are prepared and filed timely.
Provide information requested by tax preparers and ensure income tax deadlines are met.

Accounts Payable Staff Accountant*

Responsibilities

Distribute invoices to appropriate individuals for approval timely.
Match invoices to purchase orders and receiving documents.
Audit expense reports to ensure reimbursements are made only for valid, reasonable business expenses.
Track actual marketing costs against approved purchase orders.
Maintain master vendor records.
Determine proper GL account coding, prepare accounts payable vouchers, and ensure GL descriptions are accurate and valid.
Review invoices for 1099/independent contractor issues and maintain 1099 records.
Prepare weekly check run/wires/ACH, assemble checks for signature, and mail checks.
Review vendor statements and research any questionable items.
Maintain vendor relationships by handling vendor phone calls and any necessary research.
Maintain accounts payable files.
Monitor flow of documents to ensure invoices are processed and paid in a timely manner.
Prepare year end schedules for external auditors.

Requirements

3-5 years experience in a corporate office environment; preferably in the accounting department.
Good knowledge of spreadsheet and word processing programs, which includes Microsoft Excel and Word.
Knowledge of GL accounting packages preferred (e.g. Microsoft Navision).
Must have the ability to maintain information in strictest confidence.
Excel as a team player so the department continues to maintain and maximize the department’s excellent standards.
Must have effective interpersonal skills to work cooperatively and proactively within a culturally sensitive global environment.
Must have strong organizational skills, detail-oriented, and able to perform repetitive tasks with extremely high accuracy.
Must have strong verbal/written communication skills.
Required BS/BA Accounting/Finance or equivalent experience

G&A

There are currently no open positions.

Human Resources

There are currently no open positions.

Marketing

There are currently no open positions.

Product Management

Sr. Program Manager*

Summary

The Senior Program Manager for E-Learning Solutions is an exciting opportunity to work with talented and creative people at a profitable, fast-growing e-Learning company that enjoys worldwide market leadership in Business English learning through its network of offices across 23 countries. The Senior Program Manager will creatively lead and coordinate all facets of our best-of-breed e-Learning, Online Knowledge, and Performance Support solutions from early-stage planning, to milestone reviews, user and instructional designs, go-to-market plans and software development.

Major responsibilities are project scoping and scheduling; team leadership & direction; and management of the full content production and software development lifecycle for individual courseware projects. This position is a key driver of our success and will be measured by increased learner engagement and performance improvement, high customer satisfaction and subscription renewal rates.

Responsibilities

Drive multi-disciplinary projects to successful conclusion. It takes many disciplines software developers, instructional designers, content production, editorial, product marketing, product management, customer support, IT/Operations, systems analysts and customer support professionals to successfully create and release new products and new functionality. The Senior Program Manager is the orchestra conductor for the full range of tasks and activities related to these products and feature launches.
Scope and estimate all required and desired effort to ensure project success. Build a schedule, and communicate and coordinate the schedule, task assignments, and all task dependencies to members of the project team. Keep the team on track. Identify, negotiate, and schedule mid-project scope changes.
Produce solutions internally through team management and support to achieve successful product deliverables.
Work with product management to understand solution requirements, priorities, business value, and market context, and to implement all needed features.
Work with systems analysts to understand and implement functional specifications.
Work with courseware designers, content producers, UI designers, graphic artists, editorial resources, translators, and A/V subcontractors to identify, create, and implement all solution content.
Work with courseware developers to author specific e-Learning courseware solutions such as simulations and online interactive tutorials.
Work with software engineering and QA/test to ensure timely, functional software that corresponds to business requirements, feature needs, and functional specifications.
Proactively work with sales leadership to increase sales success.
Provide regular reports on project progress, requirements, and status.
Optimize use of team resources and identify additional resources required for success as needed.
Proactively identify and propose improvements to the work environment and development process, with an emphasis on productivity, quality, execution, and team member growth.
Work with company leadership to build success for employees, clients, and the company.

Qualifications/Skills:

Excellent organization and management of highly complex and multi-faceted projects combining ESL subject-matter expertise, instructional design, e-Learning design, interface design, and software engineering.
An understanding of the benefit and importance of process and the equal need for flexibility within established processes to enhance creativity and innovation.
Professional and inspiring physical and virtual presence.
Strong verbal and written communication skills and service orientation in satisfying internal and external customers, including the ability to initiate communication as appropriate.
Ability to establish and maintain effective working relationships with peers, managers, and employees.
Ability to manage, nurture, support, and encourage creativity and innovation on the part of all project team members.
Ability to delegate and supervise a matrix-organized team organization wisely.
Adaptability in a fast-paced, high-tech environment with ability to mitigate risks in rapid decision-making processes.
Education and Work Experience

Required:

5+ years of work experience in e-Learning design and development, e-Learning project management, and/or content-centric B2B Web-based software project management.
3+ years of experience in e-Learning, English language instruction, and/or content-centric B2B Web-based software development for corporate customers.
Bachelors degree or higher.

Preferred:

Background in English language instruction.
Proven experience with Flash, Flex, Toolbook, or other leading courseware development tools.
Experience with Learning Management Systems (LMS) and/or Learning Content Management Systems (LCMS).
8+ years of work experience in e-Learning design and development for corporate customers, e-Learning project management for corporate customers, or content-centric B2B Web-based software project management for corporate customers.
Successful management of at least two $1M + projects.
5+ years of successful client engagement experience.
PMP certification.
Masters degree or in Instructional Technology or Instructional Design.
Familiarity or experience as a Scrum Master (Agile Software) a plus.

E-Learning Product Manager*

Summary

The E-Learning Product Manager is an exciting opportunity to work with talented and creative people at a profitable, fast-growing e-Learning company that enjoys worldwide market leadership in Business English learning through its network of offices across 23 countries.

As a critical member of the company’s product management team, the E-Learning Product Manager researches, shapes, and validates the vision and roadmap for addressing the Business English Communication and skills needs of our global users.

Responsibilities

Interview and survey GlobalEnglish customers, end-user learners, and other stakeholders in order to gather and prioritize requirements, understand needs and expectations, profile learner types and motivations, and validate usability and value
Ensure that user profiles and behaviors are internalized by all Product Development team members
Research best interactive instructional practices for English-based business communications training
Be an expert with respect to market dynamics, the competition, and leading examples of parallel products and services
Understand competitive products and objectively compare these solutions
Define the product strategy and roadmap for a segment of our users, resulting in Business English e-Learning products and features that are competitively innovative, instructionally effective, and valuable to corporate buyers
Deliver BRDs and PRDs that delineate broad and specific solution features and functionality, content requirements, interactive instructional designs, technology choices, product packaging, plans for tactical development and deployment, financial targets, sales and marketing fulfillment, and priorities with corresponding justification
Optimize product requirements and designs for a high-quality learner experience, optimal learner increase in Business English performance, high-value corporate impact, customer satisfaction, and revenue goals
Work with external third parties to assess partnerships and licensing opportunities
Collaborate with Product Development—program managers, project managers, courseware designers, content developers, media specialists, software engineers, and QA/test specialists—to guarantee that requirements are converted into effective Business English e Learning solutions in a timely manner
Run beta and pilot programs with early-stage products and samples
Act as a leader within the company

Success is marked by learner engagement and performance improvement, customer satisfaction and subscription renewal, and overall company success.

Qualifications

The successful candidate will:

Enjoy challenging work
Interact enthusiastically and productively with customers, prospects, and end-user learners, as well as GlobalEnglish field sales and service staff
Be efficient and effective in customer and user interviews
Possess strong e-Learning instructional skills and knowledge, perhaps in English as a second/foreign language, conversational simulations, assessment, performance support, and/or dynamically adaptive learning strategies
Be highly knowledgeable about enterprise learning technologies such as LMSs, LCMSs, courseware authoring tools, performance management systems, and/or training analytics
Be adept at working collaboratively and creatively in a team environment
Be comfortable dealing with ambiguity

Education and work experience (REQUIRED):

5+ years of work experience as a product manager or in a related role, ideally creating enterprise learning solutions for corporate customers.
3+ years of work experience in e-Learning for corporate customers, ideally including experience in courseware design and development.
Demonstrated success defining and launching excellent products for the corporate market.
Technical background, with substantive experience in web-based enterprise applications.
Bachelor’s degree in Instructional Design, Instructional Technology, Business Communication, Business Management, Education, Adult Training, or similar curriculum. Equivalent experience accepted.

PREFERRED:

Substantive background in English language instruction.
A track record of customer-facing engagement, resulting in products that are rapidly adopted by the market and financially successful.
Hands-on experience working with Learning Management Systems (LMS), Learning Content Management Systems (LCMS), and/or content authoring tools such as Flash, Flex, Toolbook, and so on.
8+ years of work experience in e-Learning design and development for corporate customers.
Masters degree in Instructional Design, Instructional Technology, Business Communication, Business Management, Education, Adult Training, or similar curriculum.

Learning Technology Product Manager*

Summary

The Learning Technology Product Manager is an exciting opportunity to work with talented and creative people at a profitable, fast-growing e-Learning company that enjoys worldwide market leadership in Business English learning through its network of offices across 23 countries.

As a critical member of the company’s product management team, the E-Learning Product Manager researches, shapes, and validates the strategic vision and product roadmap for addressing the Business English Communication skill needs of our global users. GlobalEnglish’s solutions are provided on a SaaS basis to Global 2000 corporations such as ArcelorMittal, GM, IBM, Accenture, P&G, J&J, GE, Schneider Electric, CSC, Repsol, Banco Bradesco, Applied Materials, Citigroup, and HP.

Responsibilities

Interview and survey GlobalEnglish customers, end-user learners, and other stakeholders in order to gather and prioritize requirements, understand needs and expectations, profile learner types and motivations, and validate usability and value
Ensure that user profiles and behaviors are internalized by all Product Development team members
Research best corporate practices for enterprise learning and performance management technologies
Be an expert with respect to market dynamics, the competition, and leading examples of parallel products and services; understand competitive products and objectively compare these solutions
Define the product strategy and roadmap for a segment of our users, resulting in Business English e-Learning products and features whose learning management, customer administration, intelligent learner pathing, user toolsets, and systems interoperability are competitively innovative, instructionally effective, and valuable to corporate buyers
Deliver BRDs and PRDs that delineate broad and specific solution features and functionality, learning management and user toolset requirements, technology choices, product packaging, plans for tactical development and deployment, financial targets, sales and marketing fulfillment, and priorities with corresponding justification
Optimize product requirements and designs for a high-quality learner experience, optimal administrator and manager governance of employee learning and performance improvement, high-value corporate impact, customer satisfaction, and revenue goals
Work with external third parties to assess partnerships and licensing opportunities
Collaborate with Product Development—program managers, project managers, courseware designers, content developers, media specialists, software engineers, and QA/test specialists—to guarantee that requirements are converted into effective Business English e Learning solutions in a timely manner
Run beta and pilot programs with early-stage products and samples
Act as a leader within the company

Success is marked by learner engagement and performance improvement, customer satisfaction and subscription renewal, and overall company success.

Qualifications

The successful candidate will:

Enjoy challenging work
Interact enthusiastically and productively with customers, prospects, and end-user learners, as well as GlobalEnglish field sales and service staff
Be efficient and effective in customer and user interviews
Be an expert in enterprise learning technologies such as LMSs, LCMSs, courseware authoring tools, performance management systems, competency management systems, adaptive learning, and training analytics
Have some experience with e-Learning courseware development, perhaps in English as a second/foreign language, conversational simulations, assessment, performance support, and/or dynamically adaptive learning strategies
Think strategically and execute tactically
Be adept at working collaboratively and creatively in a team environment
Be comfortable dealing with ambiguity

Education and work experience (REQUIRED):

5+ years of work experience as a product manager or in a related role, ideally creating enterprise learning solutions for corporate customers.
3+ years of work experience on enterprise learning and development programs for corporate customers.
Proven expertise and hands-on experience working with Learning Management Systems (LMS), Learning Content Management Systems (LCMS), and/or content authoring tools such as Flash, Flex, Toolbook, and so on.
Demonstrated success defining and launching excellent products for the corporate market.
Technical background, with substantive experience in web-based enterprise applications.
Willingness to travel 25% (international)
Bachelor’s degree.

PREFERRED:

Substantive background in e-Learning course design and development.
Experience in English language instruction.
A track record of customer-facing engagement, resulting in products that are rapidly adopted by the market and financially successful.
8+ years of work experience in e-Learning design and development for corporate customers.
Masters degree.

Product Development

Director of E-Learning Content & Courseware*

Summary:

The Director of E-Learning Content & Courseware position is an exciting opportunity to lead the content design and development of best-of-breed e-Learning, Online Knowledge, and Performance Support solutions. The Director will manage our team of e-Learning course designers, subject-matter experts, writers and editors, and content producers as they develop our English as a Second Language (ESL) and English-Based Business Communications solutions. This position will provide both internal and client-facing leadership in all facets of online interactive instruction for a profitable, fast-growing e-Learning company that enjoys worldwide market leadership in Business English learning through its network of offices across 23 countries.

The Director will strategically guide GlobalEnglish's ongoing development of ground-breaking online learning solutions for Business English skills and communications. The successful candidate is an effective Director of creative teams, with a track record of success in designing and developing e-Learning solutions ideally for English language instruction and/or cross-cultural business communications and has demonstrated a strong ability to deliver innovative products on time working with project teams of instructional designers, writers, artists, e-Learning developers, and software engineers.

Job Responsibilities:

Will be responsible for enhancing and increasing the full portfolio of learning experiences on GlobalEnglish's Corporate Learning Service, which is provided on a SaaS basis to Global 2000 corporations.
Deliver outstanding, high-quality learning content that maximizes the learning effectiveness and efficiency of the user experience
Recruit and retain a top-notch content/courseware team and provide, coaching, mentoring, and professional development opportunities for the team.
Innovate: keep GlobalEnglish's content and products fresh and ahead of the competition.
Collaborate with other teams for a smooth, efficient, collaborative development process.
Implement improvements in content/courseware development processes and techniques.

Qualifications:

Outstanding management skills leading e-Learning instructional designers, writers, editors, content producers, graphic artists and interface designers, and course authorers and developers.
Expertise in e-Learning design and delivery in a corporate environment, to the degree of being a thought leader both internally and externally.
An understanding of the benefit and importance of process and the equal need for flexibility within established processes to enhance creativity and innovation.
Professional and inspiring physical and virtual presence.
Service orientation in satisfying internal and external customers.
Ability to establish and maintain effective working relationships with peers, Directors, and employees.
Ability to manage, nurture, support, and encourage creativity and innovation on the part of all project team members.

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